Account
Product Usage
- Can I use these products on other parts of my body (e.g., neck, hands)?
- What is the shelf life of the products once opened?
- How should I store the products to maintain their effectiveness?
- Do I need to apply sunscreen after using these products?
- Can these products be used around the eyes?
- Are these products safe for all skin types?
Product Characteristics
- Where are the products manufactured?
- Is there a full list of ingredients used in the products?
- Are the products vegan?
- Are the products safe to use whilst pregnant or breast feeding?
- Can I use the products whilst on medication?
- What products treat what skin concerns/issues?
Subscription
- Can I cancel my subscription even if I have postponed it?
- What is the difference between a subscription and a one time purchase?
- Is money deducted monthly from my account?
- Can I cancel or postpone my Simon Ourian M.D. subscription?
- What is the subscription service?
- Can I cancel at any time?
Sustainability
- What kind of tests are performed during dermatological testing?
- What does dermatologically tested mean?
- Are your products dermatologically tested?
- Are cruelty-free and vegan the same thing?
- How do you ensure your products are cruelty-free?
- What does cruelty-free skincare mean?
Skin Analysis
- Can the skin analyzer tool be used on all skin types and tones?
- What should I do if the skin analyzer tool doesn't work or gives an error?
- Can the skin analyzer detect specific skin concerns (e.g., acne, wrinkles, dark spots)?
- Do I need to create an account to use the skin analyzer tool?
- Can I use the skin analyzer tool if I have makeup on?
- Will my photos and information be kept private and secure?